After a time of change beyond belief, I am only now returning to this blog that I set up so enthusiastically in January. My intention remains to share ways of coping with profound deafness and to explore the comparatively new Text Relay Service [Next Generation Text Service], which is delivered via the NGT Lite app.

But since those early days my life has changed. In February my husband was diagnosed with terminal cancer and he died just four short weeks later. I nursed him at home until almost the end. I knew that I might need to call an ambulance. But using NGT Lite with a laptop can be a bit ‘clunky’ – for one thing, you have to boot up before you can start. This takes time, and it also means that it is difficult for other folk to ring me. The obvious solution was to get a mobile phone that was compatible with the app. Alas, it did not occur to me that my mobile network would cause insurmountable problems.

I got a small Android phone, downloaded the NGT Lite app and tried to set it up and tried to make a call. But it just would not work with my then network (Talk Mobile). After several web ‘chats’ with their Customer Service folk, it emerged that calls made via the app were blocked, because they needed an access code (18001 to call someone who is hearing, 18000 to call the emergency services) in front of the regular number. Their system classified these access codes as a premium service. I would therefore be expected to pay a premium rate. I queried this:

“What?” I said, “even to call an ambulance?”

“Yes, Jill,” I was told, and fobbed off with words to the effect that as it was a service ‘bought in’ the customer would be expected to pay to make any call via NGT. As far as they were concerned, that was that. I declined to pay a premium rate for phone calls of any kind and returned the phone to them.

My husband’s condition worsened by the day. When finally an ambulance was needed, a Hospicare nurse was in the house and made all the arrangements – he was admitted to a hospice, where he died just 30 hours later.

Now, nearly three months after his passing, I have changed network and have an Android phone that works. (Better late than never, one could say?) And it is my intention to make sure that all mobile networks that operate in the UK know about the Next Generation Text Service and offer it on equal terms as regular  ‘hearing’ use of a telephone. Calls made via the NGT Lite app should be part of the ‘inclusive minutes’ in a contract. I hope that might be my husband’s legacy so that no one else is ever told to pay a premium rate to call an ambulance.


Using NGT Lite with a laptop

It was easy to download the NGT Lite app to the laptop. ngt-lite-iconNo problems whatsoever. Then I had to ‘link’ our phone number with NGT. Didn’t get it right the first time but then, as is so often the way in life, it ‘all came right’: the NGT icon at the top of the screen turned from red to green. Hey – my number was linked. I could now use this wonderful new system.


NGT icon is green

The next thing was to tailor the app to my own liking, choosing colours and the size of the font. I eventually chose these colours:


NGT colour and text size preferences

It was now easier to read. And, on another screen, I marked how I would be using the app – in may case, Speaking and Reading:


Options page for Text Relay

This makes it easier and quicker for the relay assistant who will be helping with the call.

I opened NGT Lite on the laptop and, tentatively, made my first call. I dialled the number on the cordless handset and pressed the receiver icon to ‘call’. The NGT icon glowed green, to indicate that I was connected to the service, and the computer screen showed progress:

NGT Ring   NGT Ring  NGT answered NGT call connected

I clicked ‘Join call’. I read ‘Hello’ on the screen and then spoke into the handset of the cordless phone. It was a strange sensation – I could not believe that the other person could hear me. But they did! The words ‘Gloria, here.’ flowed across the screen and, as if by magic, we were talking. It was rather strange, but really very easy.

As with all textphone use, you have to remember to say ‘Go ahead’ [GA] or ‘Over to you’ when you have finished your own input so that the operator knows to change mode.

So that was the first hurdle – I could use NGT Lite with my laptop. But could I get it to work with a mobile?

Using NGT Lite with a landline

There are corded landlines in this house, so the phones (which used to include my dear old Uniphone), are tethered to the wall. Yes, I know, having corded phones is yet another example of not moving with the times.

As I would be using NGT Lite with a laptop computer (or, possibly) a tablet, a corded

Panasonic KX-TG6811 handset


telephone was not going to be much good. So, I decided to get a cordless phone to use with NGT. I chose a Panasonic because the specs looked good and it is a reliable brand.  But attempting to set up the cordless phone was, for me, time-consuming, because I was not familiar with the jargon. Still, eventually managed it! And, you know, it is really quite easy after all.

Setting up this phone was a further reminder that I was ‘out of the loop’. For over 21 years I had been using a Uniphone (which I now see was very basic). For 13 years before that, I had had to ask someone to make a telephone call on my behalf, because there was no text relay service available. That must get me back to 1982 and the last regular telephone I could use – it had a dial (Yes, one of those!) and was mounted on the wall in the hall.

Well, in future, I am going to keep up with developments in telecommunications.



NGT Lite

NGT stands for Next Generation Text and it is the latest incarnation of dear old Typetalk, which dates from the 1990s. I started using TypeTalk in 1995. Later, Typetalk morphed into the Text Relay Service and now (unlike me!) it has moved with the times and is an app.

There is lots of information on the NGT website: http://ngts.org.uk/ and a wonderful NGT lady answered my emailed queries.

I discovered that NGT Lite can be used on a desktop computer, running Windows, Mac OSX, or Linux. It can be used on a tablet running iOS or android. But best of all, it can be used on a mobile phone running iOS or android

I viewed several informative videos on You Tube: https://www.youtube.com/channel/UCH550p9RBdbdvQg0a4HL4cg

It really was a no-brainer: NGT Lite is the way to go.