It was easy to download the NGT Lite app to the laptop. No problems whatsoever. Then I had to ‘link’ our phone number with NGT. Didn’t get it right the first time but then, as is so often the way in life, it ‘all came right’: the NGT icon at the top of the screen turned from red to green. Hey – my number was linked. I could now use this wonderful new system.
NGT icon is green
The next thing was to tailor the app to my own liking, choosing colours and the size of the font. I eventually chose these colours:
NGT colour and text size preferences
It was now easier to read. And, on another screen, I marked how I would be using the app – in may case, Speaking and Reading:
Options page for Text Relay
This makes it easier and quicker for the relay assistant who will be helping with the call.
I opened NGT Lite on the laptop and, tentatively, made my first call. I dialled the number on the cordless handset and pressed the receiver icon to ‘call’. The NGT icon glowed green, to indicate that I was connected to the service, and the computer screen showed progress:
NGT Ring NGT Ring NGT answered NGT call connected
I clicked ‘Join call’. I read ‘Hello’ on the screen and then spoke into the handset of the cordless phone. It was a strange sensation – I could not believe that the other person could hear me. But they did! The words ‘Gloria, here.’ flowed across the screen and, as if by magic, we were talking. It was rather strange, but really very easy.
As with all textphone use, you have to remember to say ‘Go ahead’ [GA] or ‘Over to you’ when you have finished your own input so that the operator knows to change mode.
So that was the first hurdle – I could use NGT Lite with my laptop. But could I get it to work with a mobile?